Hotel Graben Vienna

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Customer reviews

Michael McGoldrick

Customer rating: 5/5

15-Aug-2014
Friendly staff and idea location

Anonymous guest

Customer rating: 5/5

12-Aug-2014
We were extremely satisfied with our stay at Graben Hotel. Everyone was amazing, from the breakfast staff to the wonderful staff at the front desk. Our room was very comfortable and the breakfast was varied and satisfying. We would highly recommend this hotel to anyone and will definitely stay there if we ever return to Vienna.

Hotel response:
Dear Guest, thank you for your excellent Review, which we were delighted to read! We will pass on your compliments to our staff, which is the best motivation we can offer! We are looking to your soon return visit Kind regards Your Kremslehner Family

Maria Luisa Costa

Customer rating: 5/5

4-Aug-2014
A very good and familiar hotel. A good breakfast and a kind and preapared staff. Location excellent just in the heart of the old city, near St. Stephans Catheadral, easy transport conexions with all the touristic attractions and in the midlle of shopping paradise, Graben and Kartner Strasse.

Hotel response:
Dear Mrs. Costa, thank you for telling us your impressions, after your recent stay at our Graben Hotel. We are happy to hear that you enjoyed your stay in our House and that we could exceed your expectation, especially with the location, our gently staff and the great breakfast. Please recommend us also to your friends and family. We look forward to welcoming you soon. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

16-Jul-2014
simply perfect !

D G Mitchell

Customer rating: 4/5

17-Jun-2014
A wonderful experience thanks to your very friendly and helpful staff.

Hotel response:
Dear Mr. Mitchell, thank you very much for taking the time to send us your feedback after your stay in our Graben Hotel. We are delighted that you spent some wonderful days in our house. Please recommend us also to your friends and family. Looking forward to your soon return visit. Best regards form Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

2-Jun-2014
Central, friendly, Nice rooms, very good service, and the evening restaurant at the hotel even has very good food! All in all a very good Choice for a fairly OK price. Will use this hotel again.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are delighted to hear, that you enjoyed your stay, especially the very central location, the rooms and our friendly staff. Thank you also for complementing our good restaurant. We will pass your compliments on to our kitchen- and service team. Looking forwards to welcoming you again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

27-Apr-2014
I had a wonderful stay the The Graben for 5 nights. The staff were very friendly and helpful and the rooms clean and comfortable. I would be definitely stay there if I had to go back to Vienna.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are happy to hear that you enjoyed your stay and that you appreciated our services. Looking forward to your soon return visit. Best regards from Vienna. Your Kremslehner Family

Helena Sedgwick

Customer rating: 4/5

23-Mar-2014
the hotel was very central which was great. breakfast was super. We found the reception staff helpful too on, would stay again.The room was ok although bathroom small.Would stay again,

Hotel response:
Dear Mrs Sedgwick! Thank you very much for kind words regarding your recent stay at our Graben Hotel. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you soon back again in Vienna! Your Kremslehner family and the Graben Hotel team

Elena Vasileva

Customer rating: 5/5

26-Feb-2014
exceptional location, friendly polite staff, good breakfast, spacious cosy room. I was pleasently surpised to find a wonderful cake in the room on my birthday. It was really nice of the hotel staff!!!

Hotel response:
Dear Mrs. Vasileva, thank you very much for taking the time to post a feedback after your stay in our Graben Hotel. We are delighted to hear that you loved our really central location, the good buffet the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you soon back again. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

26-Feb-2014
Clean, quiet hotel in the center of Vienna, with helpful and courteous staff, at the reception as well as in the hotel restaurant. But, you won't find slippers in your room. Bathroom has enough towels, but only one small soap. However this is one good hotel and I recommended for stay, no matter if you go to Vienna for business or private.

Hotel response:
Dear Guest, thank you very much for your nice reply after your stay in our Graben Hotel in Vienna. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. Regarding the slippers and the soap, both can be requested at reception. We hope to welcome you soon again in our small lovely Hotel. Best regards from Vienna Your Kremslehner Family

David RocaLópez

Customer rating: 4/5

7-Feb-2014
The Hotel was very nice, and I am pleased with my stay, but I expected a larger bathroom for a 4 star hotel because, frankly, it was very little. The service was very nice and the cleanliness was ok. I would not recommend the Trattoria Santo Stefano, though: there are other places to eat in Vienna with a better quality/prize ratio.

Hotel response:
Dear Mr. López, thank you very much for sending your constructive comments after your stay at Graben Hotel. We are pleased to hear that except the small bathroom you appreciated our hotel with its very central location and our friendly and professional staff. Regarding the Trattoria Santo Stefano we are sorry to hear that you did not like it. We hope to welcome you back again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

25-Jan-2014
We Are very satisfied. Good relation between service and price. Hotel is clean, confortable, has a good location. Last year we were been in hotel Royal and we were satisfied too. That's the reason because we decided to choose Kremslehner hotels again.

Hotel response:
Dear Guest, thank you for your nice Review and that you enjoyed your stays at Royal and Graben! As we are a Family run Hotel, it is very important for us to provide a constant Service. Good to know that we succeeded! Hope to welcome you soon again Your Kremslehner Family

fanny farkas

Customer rating: 5/5

23-Jan-2014
We stayed at the hotel for 3days! I cannot say any bad of it! Staff is very nice,helpful! And my personal favourite was the breakfast which was so amazing,everybody could find whatever their favourite is! I can only recommend this hotel even for young couples or families or business mans! Thank You Graben

Hotel response:
Dear Fanny, thank you for your nice Review, which we were delightes to read! It nice to know that our efforts result in positive effects for our guests. We hope to welcome you soon again Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

23-Jan-2014
The staff was very friendly, and my room was quiet and comfortable. The breakfast was also good. The hotel is in a great location, and I would stay there again.

Hotel response:
Dear Guest, thank you for your kinnd words, which we will pass on to our staff. It was a pleasure having you as our guest and we look Forward to your next stay Kind regards Your Kremslehner Family

Wilhelm Krammer

Customer rating: 5/5

22-Jan-2014
Sehr gute ruhige Lage, sehr sauber, aufmerksames nettes Personal, sehr gutes Preis-Leistungsverhaeltnis!

Hotel response:
Lieber Herr Krammer, vielen Dank für die netten Worte, die uns sehr freuen! Schön, dass wir mit unserem Service und unseren Mitarbeitern punkten konnten. Wir hoffen Sie bald wieder bei uns begrüssen zu dürfen Herzlich Ihre Familie Kremslehner