Hotel Graben Vienna

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Customer reviews

Anonymous guest

Customer rating: 5/5

28-Oct-2014
The location can't be beat! A quiet street, around the corner from the sights. Very nice staff, great breakfast. The rooms are small and a bit old fashioned in style, but the bathrooms are brand new.

Hotel response:
Dear Guest! Thank you for your positive feed back about your visit to our Graben Hotel. We are glad to hear that you enjoyed the location. Our rooms are equipped with art noveau or style furniture to represent the typical Viennese character of the Hotel. We would be glad to welcome you soon again to one of the 4 Kremslehner hotels. Your Kremslehner family on behalf of the Graben team

Anonymous guest

Customer rating: 4/5

15-Oct-2014
Excellent place to explore the first district. Friendly staff, good breakfast, seconds to St. Stephens Cathedral. Clean friendly rooms with a great view of the action below the Dorotheum Gasse, yet no sound at night due to quality double glazed windows. Bonus, across the street you will find "The Hawelka" one of Vienna's typical coffee shop. Order a beer and a "Buchtel" and say hi to Gunther who bakes them. All in all a place to relax and reminisce about the good old times.

Hotel response:
Dear Guest, thank you for choosing Graben Hotel for your recent stay in Vienna. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service, our delicious breakfast and the very central location. Looking forward to welcomeíng you soon again. Best regards from Vienna your Kremslehner family on behalf of the Graben Hotel team

Kevin Tannahill

Customer rating: 5/5

12-Oct-2014
We felt that we had really found a treasure. The rooms were comfortable, the staff friendly and helpful and the location is great. You could not ask for more.

Hotel response:
Dear Mr. Tannahill, thank you very much for your positive feedback after your stay at Graben Hotel. We are delighted to hear that we could exceed your expectations. Please recommend us also to your friends and family J We would be very happy to welcome you soon again in one of our Kremslehner Hotels. Best regards your Kremslehner family on behalf of the the Graben team

Anonymous guest

Customer rating: 4/5

18-Sep-2014
A comfortable older hotel with excellent breakfasts, a good cafe and capable, responsive staff, the Graben Hotel is well-situated in Vienna's central downtown. Guests have ready access by foot to extensive shopping and multiple cultural facilities, and a nearby U-Bahn station provides convenient connection to more distant locations as well as train stations including the Westbahnhof. We enjoyed our stay! Charleston, SC, USA

Hotel response:
Dear Guest, thank your very much for your detailed feedback. We are pleased to hear that we could exceed your expectations and that you liked our hotel, especially the central location and our breakfast. We are proud of our old Viennese style in combintaion with modern amenities and we are glad that this mixture met your expectations. We would be very glad to welcome you soon back to one of our 4 Kremslehner hotels! Greetings from Vienna, your Graben Hotel team

Michael McGoldrick

Customer rating: 5/5

15-Aug-2014
Friendly staff and idea location

Anonymous guest

Customer rating: 5/5

12-Aug-2014
We were extremely satisfied with our stay at Graben Hotel. Everyone was amazing, from the breakfast staff to the wonderful staff at the front desk. Our room was very comfortable and the breakfast was varied and satisfying. We would highly recommend this hotel to anyone and will definitely stay there if we ever return to Vienna.

Hotel response:
Dear Guest, thank you for your excellent Review, which we were delighted to read! We will pass on your compliments to our staff, which is the best motivation we can offer! We are looking to your soon return visit Kind regards Your Kremslehner Family

Maria Luisa Costa

Customer rating: 5/5

4-Aug-2014
A very good and familiar hotel. A good breakfast and a kind and preapared staff. Location excellent just in the heart of the old city, near St. Stephans Catheadral, easy transport conexions with all the touristic attractions and in the midlle of shopping paradise, Graben and Kartner Strasse.

Hotel response:
Dear Mrs. Costa, thank you for telling us your impressions, after your recent stay at our Graben Hotel. We are happy to hear that you enjoyed your stay in our House and that we could exceed your expectation, especially with the location, our gently staff and the great breakfast. Please recommend us also to your friends and family. We look forward to welcoming you soon. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

16-Jul-2014
simply perfect !

D G Mitchell

Customer rating: 4/5

17-Jun-2014
A wonderful experience thanks to your very friendly and helpful staff.

Hotel response:
Dear Mr. Mitchell, thank you very much for taking the time to send us your feedback after your stay in our Graben Hotel. We are delighted that you spent some wonderful days in our house. Please recommend us also to your friends and family. Looking forward to your soon return visit. Best regards form Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

2-Jun-2014
Central, friendly, Nice rooms, very good service, and the evening restaurant at the hotel even has very good food! All in all a very good Choice for a fairly OK price. Will use this hotel again.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are delighted to hear, that you enjoyed your stay, especially the very central location, the rooms and our friendly staff. Thank you also for complementing our good restaurant. We will pass your compliments on to our kitchen- and service team. Looking forwards to welcoming you again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

27-Apr-2014
I had a wonderful stay the The Graben for 5 nights. The staff were very friendly and helpful and the rooms clean and comfortable. I would be definitely stay there if I had to go back to Vienna.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are happy to hear that you enjoyed your stay and that you appreciated our services. Looking forward to your soon return visit. Best regards from Vienna. Your Kremslehner Family

Helena Sedgwick

Customer rating: 4/5

23-Mar-2014
the hotel was very central which was great. breakfast was super. We found the reception staff helpful too on, would stay again.The room was ok although bathroom small.Would stay again,

Hotel response:
Dear Mrs Sedgwick! Thank you very much for kind words regarding your recent stay at our Graben Hotel. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you soon back again in Vienna! Your Kremslehner family and the Graben Hotel team

Elena Vasileva

Customer rating: 5/5

26-Feb-2014
exceptional location, friendly polite staff, good breakfast, spacious cosy room. I was pleasently surpised to find a wonderful cake in the room on my birthday. It was really nice of the hotel staff!!!

Hotel response:
Dear Mrs. Vasileva, thank you very much for taking the time to post a feedback after your stay in our Graben Hotel. We are delighted to hear that you loved our really central location, the good buffet the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you soon back again. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

26-Feb-2014
Clean, quiet hotel in the center of Vienna, with helpful and courteous staff, at the reception as well as in the hotel restaurant. But, you won't find slippers in your room. Bathroom has enough towels, but only one small soap. However this is one good hotel and I recommended for stay, no matter if you go to Vienna for business or private.

Hotel response:
Dear Guest, thank you very much for your nice reply after your stay in our Graben Hotel in Vienna. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. Regarding the slippers and the soap, both can be requested at reception. We hope to welcome you soon again in our small lovely Hotel. Best regards from Vienna Your Kremslehner Family

David RocaLópez

Customer rating: 4/5

7-Feb-2014
The Hotel was very nice, and I am pleased with my stay, but I expected a larger bathroom for a 4 star hotel because, frankly, it was very little. The service was very nice and the cleanliness was ok. I would not recommend the Trattoria Santo Stefano, though: there are other places to eat in Vienna with a better quality/prize ratio.

Hotel response:
Dear Mr. López, thank you very much for sending your constructive comments after your stay at Graben Hotel. We are pleased to hear that except the small bathroom you appreciated our hotel with its very central location and our friendly and professional staff. Regarding the Trattoria Santo Stefano we are sorry to hear that you did not like it. We hope to welcome you back again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

25-Jan-2014
We Are very satisfied. Good relation between service and price. Hotel is clean, confortable, has a good location. Last year we were been in hotel Royal and we were satisfied too. That's the reason because we decided to choose Kremslehner hotels again.

Hotel response:
Dear Guest, thank you for your nice Review and that you enjoyed your stays at Royal and Graben! As we are a Family run Hotel, it is very important for us to provide a constant Service. Good to know that we succeeded! Hope to welcome you soon again Your Kremslehner Family

fanny farkas

Customer rating: 5/5

23-Jan-2014
We stayed at the hotel for 3days! I cannot say any bad of it! Staff is very nice,helpful! And my personal favourite was the breakfast which was so amazing,everybody could find whatever their favourite is! I can only recommend this hotel even for young couples or families or business mans! Thank You Graben

Hotel response:
Dear Fanny, thank you for your nice Review, which we were delightes to read! It nice to know that our efforts result in positive effects for our guests. We hope to welcome you soon again Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

23-Jan-2014
The staff was very friendly, and my room was quiet and comfortable. The breakfast was also good. The hotel is in a great location, and I would stay there again.

Hotel response:
Dear Guest, thank you for your kinnd words, which we will pass on to our staff. It was a pleasure having you as our guest and we look Forward to your next stay Kind regards Your Kremslehner Family

Wilhelm Krammer

Customer rating: 5/5

22-Jan-2014
Sehr gute ruhige Lage, sehr sauber, aufmerksames nettes Personal, sehr gutes Preis-Leistungsverhaeltnis!

Hotel response:
Lieber Herr Krammer, vielen Dank für die netten Worte, die uns sehr freuen! Schön, dass wir mit unserem Service und unseren Mitarbeitern punkten konnten. Wir hoffen Sie bald wieder bei uns begrüssen zu dürfen Herzlich Ihre Familie Kremslehner

Anonymous guest

Customer rating: 5/5

14-Dec-2013
Wonderful staff. Good food. Good room. A great little hotel with perfect location.

Hotel response:
Dear Guest, Thank you for taking the time to share your past experience at Graben Hotel. We are delighted to read your comments about our beautiful rooms, our tasteful food and we are extremely thankful to read that our staff was wonderful. Thank you again for posting your review! Looking forward to your return visit! Best regards Your Kremslehner Family

Svetla Ivanova

Customer rating: 5/5

7-Nov-2013
Cosy hotel with perfect location,quiet rooms,friendly staff.We had a great time.Thank you hotel Graben Svetla Ivanova

Hotel response:
Dear Mrs. Ivanova, thank you very much for your nice reply. We are delighted to hear, that you liked our Graben Hotel, especially the very central location - next to the Stephan’s Cathedral, our nice rooms, our friendly staff, … Thank you! Looking forwards to your return visit. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

23-Oct-2013
Nice central location, clean and comfortable rooms, kind assisting at desk, fine breakfasts, all in all a flawless and pleasant experience. I enjoyed my stay at Graben Hotel.

Hotel response:
Dear Guest, thank you very much for writing a review after your stay at our Graben Hotel. We are pleased to read, that you enjoyed your stay, especially our nice rooms, our very kind staff and the large breakfast buffet. We hope to welcome you again, next time you visit Vienna. Best regards Your Kremslehner Family

David Timbs

Customer rating: 4/5

28-Sep-2013
Excellent, cooperative staff; comfortable hotel, safe environment and a splendid location in the centre of Vienna with easy access to dining places, historic sites and transport connections. We enjoyed our stay very much and would certainly choose the Graben Hotel if we returned to Vienna.

Hotel response:
Dear Mr. Timbs, thank you for choosing our Graben Hotel for your recent stay in Vienna. We are delighted to hear that you enjoyed your stay in our Graben Hotel and that we exceeded your expectations. Looking forward to your return visit. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

3-Sep-2013
We had a lovely stay at your hotel, location and rooms were excellent. Couldn't fault the service, however an extra little smile would be most welcoming.. Thank you would definitely stay again. Regards Marie

Hotel response:
Dear Ms. Clifford, thank your for taking the time to come back to us with your feedback. We are delighted to hear that you loved our hotel, the location , the room as well as the services provided by our staff. Regarding the extra smile … in general we always get compliments for our very friendly and professional staff and we really regret to hear that your impression has been a different one. We hope that we will be able to prove of our friendliness next time you visit us. Looking forward to welcoming you soon again. Best regards from Vienna. Your Kremslehner Family

Lester Reed

Customer rating: 5/5

30-Jul-2013
Great location and good rooms with cooperative staff.

Hotel response:
Dear Mr. Reed, thank you for taking the time to communicate your feedback regarding your recent stay with us at our Graben Hotel. We are delighted to see your comments about our good amenities, our perfect location and I am extremely thankful to read that our team was professional and amiable. Thank you again for posting your review! We look forward to your return visit! Your Kremslehner Family

Rene Schaerer

Customer rating: 5/5

24-Jul-2013
We stayed for six nights and found the hotel to be a great place. Very central to most attractions, a small chocolate on our pillow almost each day and a generous breakfast buffet every morning. The rooms were very clean, although a bit on the small side (nothing unusual for Europe though). The hotel staff were very friendly, helpful and spoke English fluently. I would recommend this hotel to any of my friends without hesitation.

Hotel response:
Dear Mr. Schaerer, thank you very much for taking the time to post your feedback. We are delighted to hear that you enjoyed your stay at our Graben Hotel, especially the perfect location, our amenities, our nice hotel and our friendly staff. Looking forward to your return visit! Kind regards Your Kremslehner Family

LYNN LAYTON

Customer rating: 4/5

18-May-2013
Location is great. Staff very helpful!

Hotel response:
Dear Mrs. Layton, thank your for choosing our Graben Hotel for your recent stay in Vienna. We really appreciate that you took the time to post your feedback and were delighted to hear that you loved your stay in our hotel and really appreciated the services proposed by our staff. Thank you again! We look forward to welcoming you back soon! Kind regards Your Kremslehner Family

danielle martin

Customer rating: 5/5

27-Dec-2012
Graben hotel has always been my favourite in Vienna and i came quite often to attend conferences This time after 14 years I came back , a sort of pilgrimage and found a modernized place but with still the old charm Ill'come again

Hotel response:
Dear Ms. Martin, thank you a lot for your nice review! It is always a pleasure for us to get nice comments and we are really happy that you appreciate our efforts! It is very important for us to keep the old charm of our hotel. We are looking forward to welcome you again! Kind regards Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

14-Dec-2012
this was our 3d stay and we asked for room 27, we got earlier ! we love this large and quiet room - no view but who cares in winter ! nice breakfast !

Hotel response:
Dear Guest, we are happy that we were able to provide your favorite room at our Graben Hotel and you were satisfied with our service and breakfast! We have already noted your special room request in our system, so upon your next visit we will be happy to provide your room again! We are looking forward to welcoming you again! Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

13-Dec-2012
Very nice hotel. A little unusual to find the shower and the toilet in separate rooms. The toilet room didn't have a proper ventilation.

Anonymous guest

Customer rating: 4/5

11-Dec-2012
My stay at Graben Hotel was very good value. I would like if tea & coffee making facilities were available in the bedrooms. Otherwise, I thoroughly enjoyed my stay at Graben Hotel and will stay there for my next trip to Wien. Thank you very much.

Hotel response:
Dear Guest, thank you for your very nice comment, it was a pleasure for us to have you as guest ! We are looking forward to welcoming you again! Your Kremslehner Family

Regina Ungerer

Customer rating: 4/5

2-Dec-2012
Excellent location. Good room. Attentive staff.

Hotel response:
Dear Ms. Ungerer, thank you so much for your review. We are happy that you enjoyed you stay with us and that you had good experiences with our staff! We would be pleased to welcome you again during your next stay in Vienna. Your Kremslehner family and the Graben Hotel team

Giorgio Renato Piero Gellona

Customer rating: 5/5

19-Nov-2012
I've already sent an email , here whta I wrote:We had the pleasure of staying in your Hotel with friends last week, my room was nr. 65 : everything was perfect!I will stay again with you when in Vienna and will recommend youto all my friends!Thank you again! Just a suggestion: it would be nice to have a lounge bigger than the existing one where client can seat and chat...

NATALIIA PYDINA

Customer rating: 5/5

28-Oct-2012
I like to stay in Graben Hotel when changing my flights in Vienna. Graben`s superb location in the very heart of Old Vienna provides great convenience both for sightseeing and shopping and always adds a touch of history to my stay. Because the hotel is not large, it has a home-like atmosphere. And very friendly and extremely helpful hotel staff always makes my stay even more pleasant. When arriving to Graben after a long-distance flight I always feel myself like coming home.

Hotel response:
Dear Mrs Pydina! Thank you for your wonderful and kind words - It is a pleasure for us to know that guests feel at home in our Graben Hotel! The whole teams sends their heartly regards to you and we hope that we will have the pleasure to host you soon again in the near future. Greetings from "your" Graben Team

Melchior Cremona

Customer rating: 4/5

1-Sep-2012
We have just returned home from a short holiday in vienna, we stayed at Graben Hotel which is very centrally situated so many places of interest we did them by walk. Thanks for all the staff at Graben a really clean hotel with a very good buffet breakfast.

Hotel response:
Dear Mr. Cremona, thank you so much for your lovely words! We will forward your compliments to our staff. It was a great pleasure for us to welcome you at our Hotel Graben - please come back in the furture! Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

21-Aug-2012
The staff war friendly and helpful. The restaurant's food was some of the best that we had in Vienna. Our only criticism was that the bathroom was a bit tired especially the shower

Hotel response:
Dear Guest, it is nice to read that you felt at home with us! Reagrding the bathrooms we are aware of the problem and will refurbish them in the near future. We hope to welcome you soon again, Your Kremslehner Family

Frank CARRE

Customer rating: 4/5

12-Jun-2012
Very convenient and enjoyable stay at Hotel Graben.

Hotel response:
Dear Mr. Carre, thank you for your positive feedback. It is nice to hear that you felt at home with us and enjoyed our service. Your comment is very important to us to constantly improve ourselves-Thank you See you soon in Vienna Your Kremslehner Family

Eric Sleeckx

Customer rating: 5/5

27-Apr-2012
Excellent hotel in the middle of Vienna.

Hotel response:
Dear Mr. Sleeckx, thank you for your kind words, which we are delighted to hear. It is our goal that all our guests leave with a smile. Hope to see you soon again, your Kremslehner Family

Rossitsa Spassova

Customer rating: 5/5

27-Mar-2012
I was many times in Vienna but this was my 2nd stay in Graben. It is my favorite hotel in Vienna. A great location - in the heart of the city, but at the same time cosy and with very nice and helpfull staff. I really recommend you this hotel for a bussiness or a holiday trip.

Hotel response:
Dear Ms. Spassova, thank you for your kind words. It was a pleasure having you as a guest, we look forward to your next stay, your Kremslehner Family

ASSEN TOTIN

Customer rating: 5/5

25-Mar-2012
Excellent location, very quiet hotel (despite being close to a busy square), friendly staff.

Hotel response:
Dear Mr. Totin, thank you for your kind words, which we are delighted to hear. See you soon in one of our Kremslehner Hotels, your Kremslehner Family

Felipe Alonso Montoro

Customer rating: 4/5

20-Mar-2012
Only one night there but great hotel, very good room, friendly staff and fantastic location. I can talk about the breakfast because I wake up too late that morning

Hotel response:
Dear Mr. Montoro, thank you for your kind words. We are happy that you enjoyed your stay at our Graben Hotel and we look forward to your next, your Kremslehner Family

Daniel Furugren

Customer rating: 4/5

3-Jan-2012
Excellent location, friendly staff and a nice and clean room. Highly recommended!

Hotel response:
Dear Mr Furugren! Thank you very much for your kind remarks, we will pass them on to our staff. We hope that you will visit us soon again. Best wishes from the Graben Hotel, your Kremslehner family

Anonymous guest

Customer rating: 5/5

21-Dec-2011
Very satisfied. Excellent location and nice room and service. I can recommend the hotel for all.

Hotel response:
Dear Mirs Heikkilä! Thank you very much for your kind words. We are looking forward to welcoming you soon back at our Graben Hotel. Your Kremslehner family

JULIAN HARSTON

Customer rating: 4/5

25-Nov-2011
The Graben is right in the heart of my favourite part of Vienna. Close to the Cathedral and the Opera...and the shopping!! 5 strs for situation, and four stars for being a good straightforward old fashioned hotel. Few frills, but comfortable, clean and cheerful efficient staff. Only complaint the Breakfast room/italian restaurant really needs a good cleasn. The benches and the floor are filthy dirty. Shame.

Hotel response:
Dear Mr. Harston, thank you for your kind words, which we are delighted to hear, as well as your comment about our breakfast room. We will do our best to improve the situation and will conduct a dry cleaning for the whole room. Thank you for letting us know! We look forward to your next stay in one of the Kremslehner Hotels, Your Kremslehner Family

Anonymous guest

Customer rating: 3/5

19-Nov-2011
We had a pleasant stay in your hotel,but were astonished not to have a cattle and cups in the room,although we have been able to bring hot water and cups from the restaurant which was nice after walking all around! We had to pay for internet access which was free in Prag for the same class hotel. At breakfast the bread did not seem so fresh and there was variety from one day to another but in general it was good and a whole tea pot was practical. But we are very pleased of the helpfull people at the reception,very pleasant giving all information needed and maps. we had a very interesting stay in Wien

Hotel response:
Dear Ms. Taieb, thank you for your feedback. As we have mainly European guests, we do not provide a kettle and cups, but we offer to take it from the restaurant as you have experienced. We are pleased that you enjoyed our service at the Hotel and hope to welcome you soon again, Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

26-May-2011
Excellent location; Staff was very helpful and pleasant.

Hotel response:
Dear Mr. Leland, thank you very much for your kind words, which are very appreciated. We look forward to welcoming you again in one of our Kremslehner Hotels! Your Kremslehner Family

Vugar Mammadov

Customer rating: 4/5

15-May-2011
Nice hotel, in the very center of Vienna, I would stay in Graben in my next trips.

Hotel response:
Dear Mr. Mammadov, thank you for your positive feedback. We will be happy to welcome you back again at the Graben Hotel anytime you want. Kind regards your Kremslehner Family

Jonathan Starks

Customer rating: 4/5

18-Feb-2011
Nice, clean well furnished rooms. Friendly, helpful staff. As a regular visitor to Vienna I will be back at he Graben.

Hotel response:
Dear Mr. Starks, thank you for your stay at the Graben Hotel and your positive feedback. It is nice to hear that you were satisfied with our service and enjoyed your stay with us. We look forward to welcoming you back again. Your Kremslehner Family

Dominic Guy

Customer rating: 4/5

15-Feb-2011
clean, great location, friendly staff. Would be nice if the WiFi was free

vladislav pogarcic

Customer rating: 4/5

27-Jan-2011
all services offered very decent

Hotel response:
Dear Mr. Pogarcic, thank you for your kind words, which will be forwarded to our staff. Looking forward to welcoming you again at our Graben Hotel. Your Kremslehner Family