Hotel Graben Vienna

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Customer reviews

Anonymous guest

Customer rating: 4/5

15-Oct-2014
Excellent place to explore the first district. Friendly staff, good breakfast, seconds to St. Stephens Cathedral. Clean friendly rooms with a great view of the action below the Dorotheum Gasse, yet no sound at night due to quality double glazed windows. Bonus, across the street you will find "The Hawelka" one of Vienna's typical coffee shop. Order a beer and a "Buchtel" and say hi to Gunther who bakes them. All in all a place to relax and reminisce about the good old times.

Hotel response:
Dear Guest, thank you for choosing Graben Hotel for your recent stay in Vienna. We really appreciate that you took the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service, our delicious breakfast and the very central location. Looking forward to welcomeíng you soon again. Best regards from Vienna your Kremslehner family on behalf of the Graben Hotel team

Kevin Tannahill

Customer rating: 5/5

12-Oct-2014
We felt that we had really found a treasure. The rooms were comfortable, the staff friendly and helpful and the location is great. You could not ask for more.

Hotel response:
Dear Mr. Tannahill, thank you very much for your positive feedback after your stay at Graben Hotel. We are delighted to hear that we could exceed your expectations. Please recommend us also to your friends and family J We would be very happy to welcome you soon again in one of our Kremslehner Hotels. Best regards your Kremslehner family on behalf of the the Graben team

Anonymous guest

Customer rating: 4/5

18-Sep-2014
A comfortable older hotel with excellent breakfasts, a good cafe and capable, responsive staff, the Graben Hotel is well-situated in Vienna's central downtown. Guests have ready access by foot to extensive shopping and multiple cultural facilities, and a nearby U-Bahn station provides convenient connection to more distant locations as well as train stations including the Westbahnhof. We enjoyed our stay! Charleston, SC, USA

Hotel response:
Dear Guest, thank your very much for your detailed feedback. We are pleased to hear that we could exceed your expectations and that you liked our hotel, especially the central location and our breakfast. We are proud of our old Viennese style in combintaion with modern amenities and we are glad that this mixture met your expectations. We would be very glad to welcome you soon back to one of our 4 Kremslehner hotels! Greetings from Vienna, your Graben Hotel team

Michael McGoldrick

Customer rating: 5/5

15-Aug-2014
Friendly staff and idea location

Anonymous guest

Customer rating: 5/5

12-Aug-2014
We were extremely satisfied with our stay at Graben Hotel. Everyone was amazing, from the breakfast staff to the wonderful staff at the front desk. Our room was very comfortable and the breakfast was varied and satisfying. We would highly recommend this hotel to anyone and will definitely stay there if we ever return to Vienna.

Hotel response:
Dear Guest, thank you for your excellent Review, which we were delighted to read! We will pass on your compliments to our staff, which is the best motivation we can offer! We are looking to your soon return visit Kind regards Your Kremslehner Family

Maria Luisa Costa

Customer rating: 5/5

4-Aug-2014
A very good and familiar hotel. A good breakfast and a kind and preapared staff. Location excellent just in the heart of the old city, near St. Stephans Catheadral, easy transport conexions with all the touristic attractions and in the midlle of shopping paradise, Graben and Kartner Strasse.

Hotel response:
Dear Mrs. Costa, thank you for telling us your impressions, after your recent stay at our Graben Hotel. We are happy to hear that you enjoyed your stay in our House and that we could exceed your expectation, especially with the location, our gently staff and the great breakfast. Please recommend us also to your friends and family. We look forward to welcoming you soon. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

16-Jul-2014
simply perfect !

D G Mitchell

Customer rating: 4/5

17-Jun-2014
A wonderful experience thanks to your very friendly and helpful staff.

Hotel response:
Dear Mr. Mitchell, thank you very much for taking the time to send us your feedback after your stay in our Graben Hotel. We are delighted that you spent some wonderful days in our house. Please recommend us also to your friends and family. Looking forward to your soon return visit. Best regards form Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

2-Jun-2014
Central, friendly, Nice rooms, very good service, and the evening restaurant at the hotel even has very good food! All in all a very good Choice for a fairly OK price. Will use this hotel again.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are delighted to hear, that you enjoyed your stay, especially the very central location, the rooms and our friendly staff. Thank you also for complementing our good restaurant. We will pass your compliments on to our kitchen- and service team. Looking forwards to welcoming you again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

27-Apr-2014
I had a wonderful stay the The Graben for 5 nights. The staff were very friendly and helpful and the rooms clean and comfortable. I would be definitely stay there if I had to go back to Vienna.

Hotel response:
Dear Guest, thank you for choosing our Graben Hotel for your last stay in Vienna. We are happy to hear that you enjoyed your stay and that you appreciated our services. Looking forward to your soon return visit. Best regards from Vienna. Your Kremslehner Family

Helena Sedgwick

Customer rating: 4/5

23-Mar-2014
the hotel was very central which was great. breakfast was super. We found the reception staff helpful too on, would stay again.The room was ok although bathroom small.Would stay again,

Hotel response:
Dear Mrs Sedgwick! Thank you very much for kind words regarding your recent stay at our Graben Hotel. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you soon back again in Vienna! Your Kremslehner family and the Graben Hotel team

Elena Vasileva

Customer rating: 5/5

26-Feb-2014
exceptional location, friendly polite staff, good breakfast, spacious cosy room. I was pleasently surpised to find a wonderful cake in the room on my birthday. It was really nice of the hotel staff!!!

Hotel response:
Dear Mrs. Vasileva, thank you very much for taking the time to post a feedback after your stay in our Graben Hotel. We are delighted to hear that you loved our really central location, the good buffet the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you soon back again. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

26-Feb-2014
Clean, quiet hotel in the center of Vienna, with helpful and courteous staff, at the reception as well as in the hotel restaurant. But, you won't find slippers in your room. Bathroom has enough towels, but only one small soap. However this is one good hotel and I recommended for stay, no matter if you go to Vienna for business or private.

Hotel response:
Dear Guest, thank you very much for your nice reply after your stay in our Graben Hotel in Vienna. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. Regarding the slippers and the soap, both can be requested at reception. We hope to welcome you soon again in our small lovely Hotel. Best regards from Vienna Your Kremslehner Family

David RocaLópez

Customer rating: 4/5

7-Feb-2014
The Hotel was very nice, and I am pleased with my stay, but I expected a larger bathroom for a 4 star hotel because, frankly, it was very little. The service was very nice and the cleanliness was ok. I would not recommend the Trattoria Santo Stefano, though: there are other places to eat in Vienna with a better quality/prize ratio.

Hotel response:
Dear Mr. López, thank you very much for sending your constructive comments after your stay at Graben Hotel. We are pleased to hear that except the small bathroom you appreciated our hotel with its very central location and our friendly and professional staff. Regarding the Trattoria Santo Stefano we are sorry to hear that you did not like it. We hope to welcome you back again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

25-Jan-2014
We Are very satisfied. Good relation between service and price. Hotel is clean, confortable, has a good location. Last year we were been in hotel Royal and we were satisfied too. That's the reason because we decided to choose Kremslehner hotels again.

Hotel response:
Dear Guest, thank you for your nice Review and that you enjoyed your stays at Royal and Graben! As we are a Family run Hotel, it is very important for us to provide a constant Service. Good to know that we succeeded! Hope to welcome you soon again Your Kremslehner Family