Hotel Graben Vienna

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Customer reviews

Helena Sedgwick

Customer rating: 4/5

23-Mar-2014
the hotel was very central which was great. breakfast was super. We found the reception staff helpful too on, would stay again.The room was ok although bathroom small.Would stay again,

Hotel response:
Dear Mrs Sedgwick! Thank you very much for kind words regarding your recent stay at our Graben Hotel. We are very pleased to hear that you enjoyed your stay with us. We hope to welcome you soon back again in Vienna! Your Kremslehner family and the Graben Hotel team

Elena Vasileva

Customer rating: 5/5

26-Feb-2014
exceptional location, friendly polite staff, good breakfast, spacious cosy room. I was pleasently surpised to find a wonderful cake in the room on my birthday. It was really nice of the hotel staff!!!

Hotel response:
Dear Mrs. Vasileva, thank you very much for taking the time to post a feedback after your stay in our Graben Hotel. We are delighted to hear that you loved our really central location, the good buffet the spacious rooms and especially our really friendly staff. Thank you again for your really nice words. Looking forward to welcoming you soon back again. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

26-Feb-2014
Clean, quiet hotel in the center of Vienna, with helpful and courteous staff, at the reception as well as in the hotel restaurant. But, you won't find slippers in your room. Bathroom has enough towels, but only one small soap. However this is one good hotel and I recommended for stay, no matter if you go to Vienna for business or private.

Hotel response:
Dear Guest, thank you very much for your nice reply after your stay in our Graben Hotel in Vienna. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. Regarding the slippers and the soap, both can be requested at reception. We hope to welcome you soon again in our small lovely Hotel. Best regards from Vienna Your Kremslehner Family

David RocaLópez

Customer rating: 4/5

7-Feb-2014
The Hotel was very nice, and I am pleased with my stay, but I expected a larger bathroom for a 4 star hotel because, frankly, it was very little. The service was very nice and the cleanliness was ok. I would not recommend the Trattoria Santo Stefano, though: there are other places to eat in Vienna with a better quality/prize ratio.

Hotel response:
Dear Mr. López, thank you very much for sending your constructive comments after your stay at Graben Hotel. We are pleased to hear that except the small bathroom you appreciated our hotel with its very central location and our friendly and professional staff. Regarding the Trattoria Santo Stefano we are sorry to hear that you did not like it. We hope to welcome you back again. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

25-Jan-2014
We Are very satisfied. Good relation between service and price. Hotel is clean, confortable, has a good location. Last year we were been in hotel Royal and we were satisfied too. That's the reason because we decided to choose Kremslehner hotels again.

Hotel response:
Dear Guest, thank you for your nice Review and that you enjoyed your stays at Royal and Graben! As we are a Family run Hotel, it is very important for us to provide a constant Service. Good to know that we succeeded! Hope to welcome you soon again Your Kremslehner Family

fanny farkas

Customer rating: 5/5

23-Jan-2014
We stayed at the hotel for 3days! I cannot say any bad of it! Staff is very nice,helpful! And my personal favourite was the breakfast which was so amazing,everybody could find whatever their favourite is! I can only recommend this hotel even for young couples or families or business mans! Thank You Graben

Hotel response:
Dear Fanny, thank you for your nice Review, which we were delightes to read! It nice to know that our efforts result in positive effects for our guests. We hope to welcome you soon again Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

23-Jan-2014
The staff was very friendly, and my room was quiet and comfortable. The breakfast was also good. The hotel is in a great location, and I would stay there again.

Hotel response:
Dear Guest, thank you for your kinnd words, which we will pass on to our staff. It was a pleasure having you as our guest and we look Forward to your next stay Kind regards Your Kremslehner Family

Wilhelm Krammer

Customer rating: 5/5

22-Jan-2014
Sehr gute ruhige Lage, sehr sauber, aufmerksames nettes Personal, sehr gutes Preis-Leistungsverhaeltnis!

Hotel response:
Lieber Herr Krammer, vielen Dank für die netten Worte, die uns sehr freuen! Schön, dass wir mit unserem Service und unseren Mitarbeitern punkten konnten. Wir hoffen Sie bald wieder bei uns begrüssen zu dürfen Herzlich Ihre Familie Kremslehner

Anonymous guest

Customer rating: 5/5

14-Dec-2013
Wonderful staff. Good food. Good room. A great little hotel with perfect location.

Hotel response:
Dear Guest, Thank you for taking the time to share your past experience at Graben Hotel. We are delighted to read your comments about our beautiful rooms, our tasteful food and we are extremely thankful to read that our staff was wonderful. Thank you again for posting your review! Looking forward to your return visit! Best regards Your Kremslehner Family

Svetla Ivanova

Customer rating: 5/5

7-Nov-2013
Cosy hotel with perfect location,quiet rooms,friendly staff.We had a great time.Thank you hotel Graben Svetla Ivanova

Hotel response:
Dear Mrs. Ivanova, thank you very much for your nice reply. We are delighted to hear, that you liked our Graben Hotel, especially the very central location - next to the Stephan’s Cathedral, our nice rooms, our friendly staff, … Thank you! Looking forwards to your return visit. Best regards from Vienna Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

23-Oct-2013
Nice central location, clean and comfortable rooms, kind assisting at desk, fine breakfasts, all in all a flawless and pleasant experience. I enjoyed my stay at Graben Hotel.

Hotel response:
Dear Guest, thank you very much for writing a review after your stay at our Graben Hotel. We are pleased to read, that you enjoyed your stay, especially our nice rooms, our very kind staff and the large breakfast buffet. We hope to welcome you again, next time you visit Vienna. Best regards Your Kremslehner Family

David Timbs

Customer rating: 4/5

28-Sep-2013
Excellent, cooperative staff; comfortable hotel, safe environment and a splendid location in the centre of Vienna with easy access to dining places, historic sites and transport connections. We enjoyed our stay very much and would certainly choose the Graben Hotel if we returned to Vienna.

Hotel response:
Dear Mr. Timbs, thank you for choosing our Graben Hotel for your recent stay in Vienna. We are delighted to hear that you enjoyed your stay in our Graben Hotel and that we exceeded your expectations. Looking forward to your return visit. Best regards Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

3-Sep-2013
We had a lovely stay at your hotel, location and rooms were excellent. Couldn't fault the service, however an extra little smile would be most welcoming.. Thank you would definitely stay again. Regards Marie

Hotel response:
Dear Ms. Clifford, thank your for taking the time to come back to us with your feedback. We are delighted to hear that you loved our hotel, the location , the room as well as the services provided by our staff. Regarding the extra smile … in general we always get compliments for our very friendly and professional staff and we really regret to hear that your impression has been a different one. We hope that we will be able to prove of our friendliness next time you visit us. Looking forward to welcoming you soon again. Best regards from Vienna. Your Kremslehner Family

Lester Reed

Customer rating: 5/5

30-Jul-2013
Great location and good rooms with cooperative staff.

Hotel response:
Dear Mr. Reed, thank you for taking the time to communicate your feedback regarding your recent stay with us at our Graben Hotel. We are delighted to see your comments about our good amenities, our perfect location and I am extremely thankful to read that our team was professional and amiable. Thank you again for posting your review! We look forward to your return visit! Your Kremslehner Family

Rene Schaerer

Customer rating: 5/5

24-Jul-2013
We stayed for six nights and found the hotel to be a great place. Very central to most attractions, a small chocolate on our pillow almost each day and a generous breakfast buffet every morning. The rooms were very clean, although a bit on the small side (nothing unusual for Europe though). The hotel staff were very friendly, helpful and spoke English fluently. I would recommend this hotel to any of my friends without hesitation.

Hotel response:
Dear Mr. Schaerer, thank you very much for taking the time to post your feedback. We are delighted to hear that you enjoyed your stay at our Graben Hotel, especially the perfect location, our amenities, our nice hotel and our friendly staff. Looking forward to your return visit! Kind regards Your Kremslehner Family