Hotel Royal Vienna

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Customer reviews

Steven Linabery

Customer rating: 5/5

15-Aug-2016
Comfortable bed, great location, excellent breakfast buffet, friendly staff. Second visit and I hope to return again.

Hotel response:
Dear Mr. Linabery, we are really looking forward to welcoming you a third time in our Hotel Regina. We will forward the nice words to our staff, too. Your Kremslehner family.

Anonymous guest

Customer rating: 5/5

9-Jun-2016
Good breakfast,friendly service, free business center.

Hotel response:
Dear guest! Thank you for choosing Hotel Royal for your recent trip to Vienna. We are delighted to hear that you enjoyed your days with us and we hope to have you with us soon again! Best wishes, your family Kremslehner on behalf of the Royal team

Anonymous guest

Customer rating: 5/5

2-Apr-2016
The location is ideal because the hotel is in the heart of Vienna and near the Stephansdom. In other words, the hotel has good access to any important spot in Vienna. The officers of this hotel are very kind and the quality of their services seems to be beyond their prices.

Hotel response:
Dear guest! Thank you for your kind feed back after your recent stay at our Hotel Royal. We are delighted to hear that our team is doing a good Job and hope to have you with us soon again! Sunny greetings from Vienna, your Family Kremslehner on behalf of the Royal team

Zehra Taktak

Customer rating: 5/5

12-Mar-2016
Very good hotel. Located in the heart of the old Vienna. The personnel is nice and helpful.

Hotel response:
Dear guest! Thank you so much for your kind words regarding your recent stay at our Hotel Royal. We are very glad that you enjoyed our central location and that you felt at home with us. We would be very happy to have your with us soon again, your family Kremslehner on behalf of the Royal Team

Anonymous guest

Customer rating: 5/5

3-Mar-2016
Excelent location, very nice and friendly staff.

Hotel response:
Dear guest! Thank you for your kind words, we are very happy to hear that we could exceed your expectations! Please recommend our hotel to your family and friends! Best wishes from Vienna, your family Kremslehner on behalf of the Royal Team

Sebastiano Bagnasco

Customer rating: 4/5

24-Feb-2016
Very good in general. I would suggest to have better pillows. Mine were completely flat and not thick enough.

Hotel response:
Dear guest! Thank you for your kind feed back. Actually we are replacing our pillows at the moment, but if you would have asked reception, they would have gladly arranged to bring new ones to your room! We hope to welcome you soon again to one of the 4 Kremslehner Hotels in Vienna! Best wishes, your family Kremslehner on behalf of the Royal team

KERİM AKINCI

Customer rating: 5/5

2-Feb-2016
Perfect

Anonymous guest

Customer rating: 5/5

17-Jan-2016
A very good 4 stars hotel at the center of Vienna. Just at the St. Stephens square. The prices of the rooms are very good. I recommend this hotel without hesitation!

Hotel response:
Dear Mr Evangelopoulos! Thank you very much for your kind words, which are highly appreciated! Please recommend our Hotel to your family and friends! Regards from Vienna, your family Kremslehner and the Royal team

THEMISTOKLIS KATSEMIS

Customer rating: 5/5

17-Jan-2016
A very good 4 star hotel at the center of Vienna. Just at the St. Stephens Square. Spacious rooms, renovated, with all the amenities. Very rich breakfast and the staff very polite. Very good hall where the breakfast is offering and very good restaurant also. The price is very reasonable comparing in what the hotel offers. I recommend this hotel without any doubt!

Hotel response:
Dear Mr Katsemis! Thank you so much for your kind feed back after your recent stay at our Hotel Royal. We are very glad that you enjoyed our amenities and that you felt at home with us. I hope that you will visit us soon again! Best wishes your family Kremslehner on behalf of the Royal team

Franz Kohlmanhuber

Customer rating: 4/5

14-Jan-2016
I like staying at the Hotel Royal. The staff are friendly and helpful, the rooms are clean and comfortable with good sized bathrooms. The location of this hotel being next door to the St Stephens Cathedral and to the Ubahn is an added bonus. So overall, it's great value for money and doesn't disappoint. I can't speak highly enough of the Hotel Royal.

Hotel response:
Dear Mr Kohlmanhuber! Thank you so much for taking the time to write about your recent stax at our Hotel Royal. We are glad to read that we could exceed your expactations and are lokking forward to having you with us soon again! Best greetings from Vienna, your family Kremslehner on behalf of the Royal team

Dung Le

Customer rating: 5/5

25-Dec-2015
My family is very happy for staying at the Hotel Royal. The breakfast was very good, the rooms are spacious,cleaned and modern and the services are excellent. Also, it locates in the heart of Vienna only a few steps to the Cathedral St. Stephen. I strongly recommend for ststaying at Hotel Royal.

Hotel response:
Dear guest! Thank you for choosing our Hotel Royal for your recent trip to Vienna. We are glad that we could meet your expectations and would be happy to welcome you soon again! Happy New Year, your family Kremslehner

Kenneth Bergman

Customer rating: 5/5

24-Dec-2015
Perfect location, very nice breakfast buffet. nice staff, overall a really nice stay

Hotel response:
Dear Mr Bergman! Thank you so much for your kind words regarding your recent stay at our Hotel Royal. We will pass on your nice comments to our team, who will be delighted to hear that they are doing a good job. Happy New Year! Your family Kremslehner and the Royal Team

Curtis Frye

Customer rating: 5/5

30-Nov-2015
My wife and I stayed at the Hotel Royal in November 2015. The hotel is located in the central downtown area and is very close to the Stephansplatz u-bahn station. We took the CAT train to and from the airport for 15 euros and the U3 (orange line) to Stephansplatz for 2 euros. The trains were on time and comfortable. Our room was quite large for a European hotel and very well appointed. We walked to museums and restaurants around downtown, enjoying the lights, food, and Christmas lights that had just been put up. The hotel staff were friendly and efficient, the breakfasts were delicious, and we had a great time. Highly recommended for tourists who want to concentrate on the central city and business travelers who want to stay someplace nice with access to restaurants and museums after their day's work.

Hotel response:
Dear Mr Frye! Thank you very much for this kind feed back after your recent visit to Vienna and especially to our Hotel Royal. We are glad to hear that you enjoyed your time with us and that we could exceed your expectations! Seasons greetings from Vienna, your family Kremslehner on behalf of the Royal team

Anonymous guest

Customer rating: 4/5

26-Oct-2015
Wonderful stay and all the staff are very friendly and helpful

Hotel response:
Dear guest! Thank you for your kind feed back after your recent stay at our Hotel Royal. We would be happy to have you with us soon again! Sunny greetings your family Kremslehner on behalf of the Royal team

Anthony Smith

Customer rating: 5/5

6-Oct-2015
Totally friendly hotel, from porters, check inn staff and breakfast waitresses felt like we were part of the family. Fantastic location.

Hotel response:
Dear Mr Smith! As a family run hotel your words are the best thing we could read - welcome to our family! Hope to have you with us soon again! Greetings from Vienna, your family Kremslehner on behalf of the Royal team

Imad Shahatit

Customer rating: 5/5

20-Aug-2015
Excellent location and service. very clean hotel. good breakfast

Hotel response:
Dear Mr Shahatit! Thank you for leaving this nice comment after your recent stay at our Hotel Royal. We are glad that we could exceed your expectations and would be very happy to welcome you back soon again! Greetings from Vienna your family Kremslehner on behalf of the team

Duk kyoo Joo

Customer rating: 5/5

5-Aug-2015
I am going to stay here if I visit Vienna again.

Hotel response:
Dear Mr Duk Kyoo Joo! Thank you for leaving this nice comment about your recent stay in our Hotel Royal. We hope that you will soon find time to come back! Best wishes, your Family Kremslehner and the Royal team

Anonymous guest

Customer rating: 5/5

20-Jul-2015
Very friendly and helpful staff. Breakfast very good and plentiful Beds comfortable

Hotel response:
Dear guest! Thank you for your kind remarks regarding your recent stay at our Hotel Royal. We are glad to hear that you enjoyed your time with us and hope that you will come back soon! Warm regards, your family Kremslehner on behalf of the Royal team

Anonymous guest

Customer rating: 5/5

5-Jul-2015
I have stayed here several times over the past several years while on business trips. The location is great, right in the center of things, yet quiet. The staff are excellent. The breakfast is delicious and fresh, and in a nice setting, which makes a great way to start a busy day. I plan to stay here on future trips.

Hotel response:
Dear guest! Thank you for staying with us frequently! It is wonderful to hear that you always feel at home with us. We are looking very much foward to welcoming you again at our Hotel Royal! Sunny greetings from Vienna, your family Kremslehner on behalf of your Royal team

Anonymous guest

Customer rating: 5/5

17-Jun-2015
Lovely large room, excellent location, friendly staff, good food at breakfast and both restaurants

Hotel response:
Dear guest! Thanky our for your comments regarding your recent stay at our Hotel Royal. We are delighted to hear that you felt at home with us. Looking forward to welcoming you soon again! Your family Kremslehner and the Royal team

Bradley Robinson

Customer rating: 5/5

6-Jun-2015
Marvelous!!!! We booked at the Royal based on the recommendations of a friend who had stayed there, and one who lives in Wien. Incomparable location. So close to the shopping, Stadt Oper, numerous major sights to visit on foot, and the Underground entrance is literally 40 yards away. The service was fantastic! Outstanding staff. Alexander Suchs (the most outstanding employee anyone could hope to have) helped us many,many times in numerous ways and was always so warm and friendly. The manager, Rosewiter Acker, was also very accessible and helpful. Sparkling clean rooms. Wonderful breakfasts. Our only negative feeling was that the beds were a little hard, but that was all. We will stay here on our next trip to Wien, and will urge our friends to do so as well.

Hotel response:
Dear guest! Thank you so much for this wonderful feed-back. Our team is delighted to hear that they are doing a great job and that you even remember their names! They send their warmest greetings! Everybody is looking very much forward to welcoming you soon again to our Hotel Royal! Sunny greetings from Vienna, your family Kremslehner

Liora Stieglitz

Customer rating: 4/5

4-May-2015
the location is great,the staff are realy nice and helpful but the main problem is the fact that they didn't open the air condition on 25.4.15 and it was very hot in the room. in your offer you mantion air conditiond hotel

Hotel response:
Dear Mrs Stieglitz! Thank you very much for your kind words regarding your recent stay at our Hotel Royal. The hotel Royal is equipped with AC, but the days before you arrived were very cold and rainy and were still heating the Hotel, because of the wheater conditions. We are only ablt to either heat oder chill - now the AC sytems is working properly. We are sorry that your stay was in a difficult period of the year in between spring and summer days. We can assure you that the AC is now on and working perfectly. We hope to welcome you soon back to our Hotel Royal and remain with best regards, your family Kremslehner and the Royal team

Anonymous guest

Customer rating: 4/5

2-Mar-2015
Everything was perfect with exception of noise early in the morning due to cleaning service and pillow was not much comfortable.

Hotel response:
Dear guest! Thnak you very much for your input after your recent stay at our Hotel Royal. We already spoke to our housekeeping team to assure that they will not work as noisily again. Thank you for your kind words and we really hope to have you with us soon again! Greetings from Vienna, your family Kremslehner and the Hotel Royal team

Raisa Zakharova

Customer rating: 5/5

1-Mar-2015
Всем добрый день. Отель прекрасный, номера стилизованы под старину в Венском стиле, всегда чистые, полотенце меняют почти каждый день. Завтраки разнообразные и каждый день есть что испробовать нового( советую брать с завтраком ( так как отдельно обойдётся дороже). В ресторане на первом этаже подают очень вкусные блюда. Из первых блюд мы были в восторге от супа с морепродуктами, большая порция в которой 7 видов морепродуктов цена 7,90. Для сравнения, в центре Вены в ресторанах порции по цене 10-15евро и качество желает лучшего. Великолепно подаётся тирамису с свежими ягодами ( очень вкусное и порции большие) и.т.д. Расположение прекрасное, прямо в сердце Вены. Когда приходишь с экскурсий или походов по музеям хочется побродить по освещённым Венским улочкам. Персонал внимательный и отзывчивый, wi-fi постоянный в номере, есть компьютер и принтер в холе. Нам понравилось. На сайте отеля часто применяют скидки, цены могут быть 110 евро но часто применяется когда живёшь 4 дня, за 3 платишь а четвёртый бесплатно. Желаю всем хорошего отдыха.

Anonymous guest

Customer rating: 5/5

28-Feb-2015
The location was perfect. We went on a night walking to the Vienna eistraum, Opera Theater and Musikverein. It was safe and sound to come back to the center of the City. And the staff was so friendly and heartwarming. Thank you very much for your kind welcome. When I visit Vienna, I will definitely stay with you again!

Hotel response:
Dear guest! Thank your for your kind words! We are very happy to hear that you felt at home with us! We would be more than happy to have you with us soon again! Best regards your family Kremslehner on behalf of the Royal Team

Patrizia Baumann

Customer rating: 4/5

17-Feb-2015
We stayed at this Hotel for four days and three nights. I can only recommend it as it is centraly located with only a few steps from the Stephans Dom and Mozart house. The small Avenues around the Hotel invite you to stroll along and admire the old town arcitecture and lovely Shops. The staff at the Hotel was proffesional and very friendly. Breakfast harty and sufficient. We do plan to stay there again on our next visit to this most lovely City.

Hotel response:
Dear Mrs Baumann! Thank you for choosing our Hotel Royal for your recent stay in Vienna. We are glad that you enjoyed the location and that you felt at home with us. We would be more than happy to have you soon again with us. Regards, your Kremslehner family on behalf of the Royal team

Anonymous guest

Customer rating: 4/5

14-Feb-2015
Room was very good, spacious. Quiet (nice!). TV was a bit too German-oriented. WiFi was fine. A bit odd that you can only have a coffee or so in the lobby, and not in the restaurant.

Hotel response:
Dear guest! Thank you for your feed back after your recent stay at our Hotel Royal. We are happy to hear that you enjoyed your room and want to point out, that if availability allows it, you can always have coffe in one of our 2 in-house restaurants. Best regards from Vienna, your Kremslehner family

Christopher Green

Customer rating: 4/5

9-Feb-2015
The large, comfortable rooms make the Royal Hotel great value for money. Located right on Stephansplatz, the local ambiance made this hotel an excellent base for my first visit to this wonderful city. I love walking in new cities, and I will stay there again next time I visit Vienna.

Hotel response:
Dear Guest, thank you very much for choosing our Hotel Royal for your recent stay in Vienna. We appreciate all your comments that will certainly encourage other readers to stay with us! Thank you for writing a review. Looking forward to your soon return visit. Kind regards Your Kremslehner Family

Evgeniya Nemchenko

Customer rating: 5/5

15-Jan-2015
Good hotel with spacious rooms and the location is very convenient for those who wish to visit both sightseeings and shops. Very polite staff

Hotel response:
Dear guest! Thank your very much for your kind words, which show us that our team is doing a good job. Please recommend us to your family and friends. Regards, your family Kremslehner

Anonymous guest

Customer rating: 5/5

12-Jan-2015
Very nice hotel and excellent service, very good breakfast.

Hotel response:
Dear guest! Thank you very much for your kind words about your recent visit to our Hotel Royal. We are glad that you enjoyed your time with us. Warmest greetings from Vienna, your family Kremslehner

Elizabeth Anselmo

Customer rating: 5/5

2-Jan-2015
I am a repeat customer due to this property's friendly and attentive staff, central location, and wonderful breakfast! Thank you for a delightful experience!

Hotel response:
Dear Mrs. Anselmo, thank you for choosing Hotel Royal for your recent stay in Vienna. We really appreciate you taking the time to send valuable comments about your stay at our hotel, especially for mentioning our great customer service. Our team takes great pride in offering our guests inspiring stays. We look forward to welcoming you back soon! Best regards your Kremslehner family

Kanazawa Shinichi

Customer rating: 5/5

16-Dec-2014
Good ・Perfect location ・Friendly staffs ・Clean room ・Nice Wiener style room interior ・At home atmosphere Unpleasant ・The knob of drain plug for washstand was missing (Room Nr.79). ・Shower curtain was not installed at first, but soon installed when we requested to reception desk. Other ・It is better when there is an electrical kettle in the room. Conclusion ・Hotel Royal, du Hotel meiner Träume

Hotel response:
Dear Mr Shinichi! Thank you so much for your helpful feed back after your recent visit to our Hotel Ryoal. We are glad to hear that you felt at home with us. Our technicians well double check all rooms - thank you for telling! We would be very happy to have you with us soon again! Seasons greetings your family Kremslehner and the Hotel Royal team

Anonymous guest

Customer rating: 4/5

21-Nov-2014
As always ( i do work with your hotel ever since early nineties!), service was timely and efficient. The hotel's location and above mentioned service, makes it a perfect spot for one's Vienna vacation spot.

Hotel response:
Dear guest! Thank you for visting our Hotel Royal for so many years. We are very grateful for your trust in our Services and hope that we will be able to welcome you for many more years to come! Your Family Kremslehner on behalf of the Royal team

Nasser Elias

Customer rating: 5/5

16-Aug-2014
Excellent

Anonymous guest

Customer rating: 5/5

2-Jul-2014
We enjoyed our stay

Heikki Tuominen

Customer rating: 4/5

23-Jun-2014
Nice hotel, with great logation. Hotel breakfast was very good and easy for family with childrens. Stuff of hotel was very good and also helping to solve any promlens. Special thanks to reception lady in check out day, about transport to airport (centrum was blocked).

Hotel response:
Dear Guest, thank you for posting your feedback after your stay at our Hotel Royal. We are glad to hear that you enjoyed your stay in our house. Of course we will pass your compliments on to our reception Team. Looking forward to welcoming you soon again. Best regards from Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

17-Jun-2014
We had a wonderful visit at your property in Vienna! The staff was very courteous and helpful, the food was delicious and the location was perfect! Thank you!

Hotel response:
Dear Guest, thank you so much for your really nice words after your stay at our Hotel Royal. We are delighted to hear, that you enjoyed your stay in our hotel, especially the very central location, the very friendly staff und the gorgeous restaurants. Please recommend us also to your friends and family Looking forward to your soon return. Best regards from Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 5/5

6-Apr-2014
We thoroughly enjoyed our staying at Hotel Royal.

Hotel response:
Dear Guest, thank you so much for your nice feedback after your stay in our Hotel Royal. We are happy to hear that you enjoyed your stay and hope to welcome you soon again. Best regards from Vienna. Your Kremslehner Family

Anonymous guest

Customer rating: 4/5

21-Mar-2014
Enjoyedour stay at Hotel Royal. The hotel staff were friendly and helpful. The buffet breakfast was good. On mornings that we had to leave the hotel early ( say before 7 am ) on guided tours, the staff were accommodating and allowed us to have early breakfast. Additionally, the hotel location is excellent as it is close to the metro station.

Hotel response:
Dear Guest! Thank you for taking the time to let us know about your recent stay at our Hotel Royal. As a family run hotel we always try our best to satisfy all needs and extra needs of our clients. We are more than happy to hear that we met your expectations. Heartily greetings from Vienna, your family Kremslehner and the Hotel Royal team

Anonymous guest

Customer rating: 5/5

20-Mar-2014
very kind and comfortable hotel. breakfast is also very good!!!

Hotel response:
Dear Guest! Thank you for your nice comments regarding your recent stay at our Hotel Royal. We are glad to hear that you enjoyed your days with us and hope that we will be able to welcome you soon again in one of our 4 Kremslehner Hotels. Best regards, the Hotel Royal team

Stephen Calleja

Customer rating: 4/5

7-Mar-2014
I had a pleasant stay thanks

Hotel response:
Dear Mr. Calleja, thank you very much for your nice reply after your stay at our Hotel Royal. We are happy to read that you enjoyed your stay. Looking forward to welcoming you soon again. Best regards Your Kremslehner Family

Jean Sawyer

Customer rating: 5/5

9-Jan-2014
An excellent hotel, well situated being in the heart of the City. The rooms are well appointed, comfortable and attention to cleanliness was apparent. Food was plentiful and fresh. Importantly the staff were very friendly and attentive, which made for a most enjoyable stay. I have no reservations in highly recommending this excellent hotel.

Hotel response:
Dear Mrs Sawyer! Thank you so much for your kind words regarding your recent stay at our Hotel Royal. We will pass on your comments to our staff. We hope to welome you back soon again, Your Kremslehner family and the Hotel Royal team

Anonymous guest

Customer rating: 4/5

7-Jan-2014
Location best. Room and room services good morning breakfast good ,but everyday same little boring bad part very poor wifi and very slowly internet

Hotel response:
Dear guest! Thank you for letting us know about your recent stay in our Hotel Royal. We will take even greater effort on varying our breakfast buffet. We know about the wifi problem and our provider is working on it. Hope to see you soon in our Hotel Royal! Your Kremslehner Family and team

Geoffrey Dreger

Customer rating: 5/5

7-Oct-2013
great location very good value

Hotel response:
Dear Mr. Dreger, we are happy to read that you enjoyed your stay at our Hotel Royal and our central location. Hope to welcome you soon again Your Kremslehner Family

Carl Lau

Customer rating: 4/5

30-Sep-2013
Great location in the Inner City, the room is good size, buffet breakfast is very good. Enjoyed Hotel Royal and you get what you paid for.

Hotel response:
Dear Mr. Lau, thank you for posting your feedback after your stay at Hotel Royal. Nice to hear, that you enjoyed your stay, especially the very central location – only a few steps from the Stefan’s Cathedral and Vienna’s main shopping mile – and our professional and very helpful staff. Looking forward to welcome you soon again. Best regards from Vienna. Your Kremslehner Family

Odd Berner Malme

Customer rating: 4/5

6-Sep-2013
The location is great. The rooms are very functional and the service very good - both the reception and breakfast are on good standard

Hotel response:
Dear Mr. Malme, thank you for taking the time to share your past experience at our Hotel Royal. We are delighted to see your comments about our perfect amenities, and we are extremely thankful to read that our team was able to exceed your expectations. Thank you again for posting your review; we look forward to your return visit! Kind regards from Vienna Your Kremslehner Family

ANDREY VOLKOV

Customer rating: 5/5

16-Aug-2013
Very good: location, accommodation, breakfast. The Hotel staf is friendly.

Hotel response:
Dear Mr. Volkov, thank you for your kind words. We are delighted to read that you enjoyed your stay at our Hotel Royal! We hope to see you soon again Your Kremslehner Family

Carl Herbold

Customer rating: 5/5

7-Aug-2013
Enjoyed our stay. Very comfortable hotel, great location, great price. Will return next time in Vienna.

Hotel response:
Dear Mr. Herbold, thank you very much for your nice feedback, we appreciated all your comments and are happy to hear that you enjoyed your stay at our Hotel Royal. We hope to welcome you soon again. Your Kremslehner Family

Craig Heck

Customer rating: 4/5

16-Jul-2013
Great location. Hotel was friendly and rooms were clean. Situated in the perfect Vienna location. A must stay for any traveller throught the city.

Hotel response:
Dear Mr Heck! Thank you for your kind words regarding your stay at our Hotel Royal. We hope to welcome you soon again in one of our Kremslehner Hotels. Best regards your Hotel Royal team

Anonymous guest

Customer rating: 5/5

27-Jun-2013
Wonderful room. Perfect location. Amazing breakfast. Would gladly stay at Hotel Royal again.